When will I receive Twin Palms?
Our plan is to deliver the games by October 2022.
Last updated: April 05, 2022 15:25
Will Twin Palms be available in retail?
In the USA: Yes, any game store may contact the publisher Bink Ink to resell Twin Palms in their game store.
Outside the USA: No. There are currently no international retail plans.
Last updated: April 05, 2022 15:27
Why are shipping prices for add-on items higher than what was listed on the Kickstarter page?
The shipping prices listed on the Twin Palms Kickstarter page were heavily subsidized as a thanks to early adopters of our game. All add-ons purchased after the campaign are subject to higher shipping fees that more closely resemble our costs, however even these shipping prices are subsidized slightly so that international backers (non-USA) can get copies of the game at a more reasonable price while it is available to them.
Last updated: April 08, 2022 15:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.